File Complaints and Appeals
The City of Castlegar seeks to maximize outstanding customer service to both the public and our customers.
As such, the Administrative Fairness Policy has been established, a mechanism established to provide for quality assurance and appropriate and timely review of decisions and recommendations.
To file a complaint against a city staff member, a representative of city council, board/committee member, or city contractor, you may call, send an email or mail a written letter to:
Tracey Butler, Director of Corporate Services
460 Columbia Avenue
Castlegar, B.C. V1N 1G7
Email: tbutler@castlegar.ca
Phone: 250-365-8973
Your complaint will be reviewed and you will be contacted. For more detailed information please review The Administrative Fairness Policy.
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